‘What I Want Is A Refund’: Elk Grove Seniors Out Nearly $35K For Cruise They Never Took

3 years ago 286

ELK GROVE (CBS13) — Three Elk Grove seniors are retired astir $35,000 for a cruise they ne'er took. How they paid is simply a large crushed they’re struggling to get their wealth back.

“What I privation is simply a refund,” Penny Powell said.

The travel of a beingness for Dennis and Penny Powell and their friend, Martha Tosha ne'er happened.

“We cancelled the travel due to the fact that of cancer,” Penny said.

Dennis needed surgery, keeping the trio from going connected a 15-day cruise done France, but they had travel insurance.

Vantage Deluxe World Travel approved their refund of $31,551 – not including $3,297 for nonrefundable question security — backmost successful August 2020. More than a twelvemonth later, nary money.

“If it was a tiny amount, I’d spell ‘OK,’ but it’s a batch of money,” Penny said.

Sandi Carli told america successful January she was waiting much than a twelvemonth for a refund of $53,000 aft vantage canceled the Croatian cruise she booked with her friends.

Dick and Carolyn George are waiting for $15,000 aft their canceled trip.

Many couldn’t situation the charges with their recognition cards due to the fact that they paid currency to get a 10% discount.

“This is the archetypal clip I did that, and this is the consequence,” Sandi told us.

Vantage tells america it’s processing thousands of requests aft it postponed each trips successful 2020 and astir successful 2021.

After we got involved, Sandi’s radical got their wealth back.

In Penny’s case, Vantage tells america the accounting process is taking overmuch longer than we would like, and the refunds volition get successful four-to-six weeks.

“If anybody asked maine if they were going to spell connected a travel with Vantage, I’d archer them not to,” Penny said.

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I’d beryllium leary of immoderate institution pushing you to wage successful cash, for this precise reason.