2 years ago
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ELK GROVE (CBS13) — Three Elk Grove seniors are retired astir $35,000 dollars for a cruise they ne'er took. The mode they paid is simply a large crushed wherefore they’re struggling to get their wealth back.
“What is privation is simply a refund,” said Penny Powell.
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The travel of a beingness for Dennis and Penny Powell and their friend, Martha Tosha, ne'er happened.
“We canceled the travel due to the fact that of cancer,” Powell said
Dennis needed surgery, keeping the trio from going connected a 15-day cruise done Europe. But they had travel security and Vantage Deluxe Travel approved their refund of $31,551 backmost successful August 2020.
More than a twelvemonth later, nary money.
“If it was tiny magnitude I’d go, OK – but it’s a batch of money,” Penny said.
Sandi Carli told america successful January she’s been waiting much than a twelvemonth for a $53,000 refund aft Vantage cancelled the Croatian cruise she booked with her friends.
Dick and Carolyn George are waiting for $15,000 aft their canceled trip.
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“It was precise frustrating for sure,” Dick George said.
Many couldn’t situation the charges with their recognition cards due to the fact that they paid successful currency to get a 10% discount.
“This is the archetypal clip I did that and this is the consequence.” Sandi Carli said.
Vantage told us it is processing thousands of requests aft postponing each trips successful 2020 and astir successful 2021.
After we got involved, Sandi’s radical got their wealth back.
In Penny Powell’s case, Vantage told america “the accounting process is taking overmuch longer than we would like” and said the refunds would get “in 4 to six weeks.”
“If anybody asked maine if they were going to spell connected a travel with Vantage, I’d archer them not to.” Penny said.
Kurtis advises to beryllium leery of immoderate institution pushing you to wage successful currency for this precise reason.
Vantage’s afloat connection connected Dennis and Penny’s concern is below:
“As I’m definite you know, the coronavirus satellite lawsuit has caused terrible disruptions passim the question industry, and our institution is nary objection to this. Our squad is devoted to delivering exceptional lawsuit service. However, we person had to postpone each 2020 & astir of 2021 departures owed to authorities restrictions. As a result, we are processing thousands of requests, which person caused delays crossed aggregate teams. This is the earliest successful which we tin warrant a refund for Mr. & Mrs. Powell arsenic good arsenic Ms. Tosta. We are incredibly appreciative of their patience during this time.”
Kurtis Ming
English (US) ·